Returns and Refunds: Return or Replacement Try a TiFinity product risk free! We guarantee your complete satisfaction with every purchase. TiFinity believes our products are the best and back them 100%.  If you are not pleased with your purchase, you may return the product for either an exchange or a refund. If you purchased the product from tifinitytoothbrush.com: You may return it by mail for a full refund within 10 days of the date of purchase. Include your original receipt. Credit will be issued against originating credit card. For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post.  Return shipping fees are not reimbursable. Please include the following information with your return: Name, e-mail address, indicate whether you want a refund or replacement, the reason for the return, and a copy of your receipt. Your return will be processed promptly upon its arrival and all exchanges will be shipped via our standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States. Returns should be addressed to "Customer Service" and all calls about such should be directed to that department. TiFinity Oral Care Inc. 83 Davidson Creek Road Durango, CO 81301 Local # 970.385.5555 Toll Free # 888.385.5575 Fax # 970.385.5576 email: info@tifinitytoothbrush.com